With this flexible Attendant Agent solution, the user can fully focus on the customers’ needs and easily switch between the coexisting applications depending on the work situation. By unifying the customer services offering into one single place the user can take full advantage of the powerful features from both solutions with no need to compromise on customer services or functionality.
Suicom Attendant Agent solution provides a full set of attendant services in the contact center. It is especially designed for enterprises that want to maintain their high customer service level in a multimedia contact center environment and at the same time leverage from all benefits a complete attendant solution offers. The solution also offers clear, easy-to-use, historical and real-time reporting as well as analytics tools for all services.
