• Choice of the operator profile using skills, languages and teams membership. These can be determined based on caller information, called number, etc.
• Priorities between calls based on caller information (VIP lists, malicious callers list), called number, waiting duration, etc. 
• Operators also have the possibility to mark callers as malicious, so that they can be welcomed differently next time they call.

Directories & presence:
Each operator can search for internal and external contacts into a large number of directories, among which Microsoft Exchange and IBM Lotus Domino public and private contacts, Active Directory, LDAP directories, SQL databases, the Suicom 5000 integrated directories, etc.
Telephony and calendar presence information is also shown in real-time for internal contacts, allowing your operators providing at a glance efficient and adequate information over the phone.

Quality analysis:
Supervisors and managers can observe how good the customers are welcomed, in real-time as well as recorded. The ACP Web Attendant offers not only graphical and wallboard-based tools to observe the current status of the system, but also statistical reports that compute the past performances.

Ease of deployment:
Thanks to the Web-based graphical user interface, no application has to be installed on operators' and supervisors' computers, except simply a Web browser.

For any company:
The ACP Web Attendant can manage a wide range of users: from 1 to 300 operators. Its usage is not reserved to full-time attendants, but also to informal ones, for which this task represents only a part of their job.

High reliability:
The ACP Web Attendant can benefit from duplicated servers, ensuring a high availability, at a single place as well as over multiple locations (disaster recovery).