InAttend
A multi-featured attendant solution with advanced collaboration options
InAttend gives you:- Increased switchboard productivity
- An efficient way of handling high volumes of calls
- Up-to-date information on availability and activity status for all employees
- User friendly design – defined by attendants’ preferences and adjustable to users’ needs
- Support in a multi call manager environment
- Presence information from Microsoft OCS/Lync and IBM Lotus Sametime
- Calendar integration (Microsoft Exchange, Lotus Domino, Novell GroupWise)
- Possibility to integrate with the Suicom CMG suite
CMG Now
Call handling, presence- and availability system and attendant console all integrated into one application. Supports all major PBXs.
- Multi-featured attendant system increasing switchboard efficiency
- Quick answers, swift connections
- Easy access to necessary information
- Line Status
- Design defined by attendant demands
- Provide the attendant with extended call handling functionality
CMG Speech
Cost-efficient call handling service 24/7
CMG Speech gives you:- Cost- efficient call handling service 24/7
- Reduced wait times and attendant workload
- Updated activity and availability information for calling customers and colleagues
- A natural dialogue with the caller
- An easy-to-use call conference function