Elements of BusinessPhone Call Center:
- Automatic Call Distribution (ACD)
Integrated in the Business Phone core system, directs calls to the most appropriate call handling group, thereby enhancing communications and customer service. - Business Phone Call Center Supervisor
A Windows-based information management system that provides the supervisor with specialist software support to monitor and assist call-handling agents. The software also collects, analyzes and presents call data, giving you vital overviews of operational and commercial performance. - Business Phone Call Center Assistant
Provides a more efficient working environment for agents handling large volumes of incoming or outgoing calls. By putting telephony on the desktop PC, it provides rapid access to relevant data during a call and thereby helps to automate business processes. - Interactive Voice Response (IVR)
Provides information on hold, using advanced computer-telephony integration.