With Computer Telephony Integration (CTI) calls can be made, taken and ended with a mouse click by selecting a name from a PC application, e.g. a CRM or ERP system or Microsoft Office programs like Excel, Word or Outlook. CTI programs display a caller's name and additional data from any of the company databases and allow managing a user's accessibility (activating call forwarding to an alternative colleague, voicemail or to a mobile phone).

Unified Communications (UC) goes one important step further showing all relevant information concerning the availability of employees (presence management) and offering other media such as chat, e-mail or SMS to reach your required contact partner.

Suicom BusinessCTI features CTI, presence management and instant messaging, all functions that improve employee collaboration across companies and beyond (Federation). The solution is perfectly suited for use with existing Information and communication technology infrastructures (ICT), optimizes users' workflow, simplifies repetitive actions and reduces error rates.