Suicom ACD 100
Suicom ACD 100 optimizes the call distribution in small and medium-sized enterprises. The goal is not to lose caller because every lost call means lost business.
The ACD solution is suitable for areas with dynamic incoming call volumes, such as:- Customer service,
- Sales Support,
- Order taking,
- etc.
Suicom CTI Touch
Suicom CTI Touch is a browser based CTI application. Due to its full integration into the OpenCom 100 system the use of well known CTI features is now possible via mobile phone - in connection with the one number concept.
- Can be used on a smart phone or tablet PC
- Smartphone: Easy to use FMC solution – touch interface on your smart phone
- Tablet PC: Operating a desk or DECT phone with the well known CTI features on a tablet PC
- Full integration into your companies‘ communications, any time, any place
- No SW installation or app on smart phone or tablet PC necessary
- Outgoing calls are routed via PBX – your mobile number is undisclosed and just your fixed (e.g. office) number is displayed instead
OpenAttendant 205
OpenAttendant 205 is the innovative alternative to a conventional switchboard which can also be used for information and announcement services. This application provides complete, automatic and interactive caller guidance using the phone’s keypad.
- up to 20* auto attendant systems are supported
- automatic and interactive caller guidance using the phone’s keypad
- Access to particular areas can be protected by a PIN
*with Release 10, before ten Auto attendant systems
OpenCompany 45
If Suicom 800 or OpenCom 100 is deployed for a group of companies or in shared offices, OpenCompany 45 enables you to keep the communications and costs incurred by up to five different user groups separate from each other.
OpenCTI 50
OpenCTI 50 for OpenCom 100 and Suicom 800 offers more than just computer telephony integration (CTI) – the seamless combination of data and voice communication throughout a company.
- Browser based CTI
- Check and manage the voicebox
- Send text message to system telephones
OpenCount 100
OpenCount 100 centrally records all call data (6000 data records), and provides clear, detailed evaluations. Using the integrated export function, data can be transferred to other programs for further processing.
- Concluding digits in telephone numbers can be suppressed for call data recording (data privacy)
- Data can be viewed, printed and exported.
- Export as a csv file (also compressed as a zip file)
- Saves up to 6000 call data records
- Telephone numbers stored in different forms for business / personal calls (complete / last digits suppressed) for data protection (e.g. government agencies)
OpenHotel 20 and 100
OpenHotel 20 and OpenHotel 100 are flexible solutions for guesthouses and hotels. The functions include check-in/check-out, room status, wake-up service, call recording and message waiting on system phones or suitable analogue telephone.
OpenVoice 200
OpenVoice 200 is an intgerated application which it could activated by a licence.
- 8 different texts for pre-announcement for different groups / MSN
- Acoustic menu guide in English, French, German, Dutch, Portuguese, Spanish, Italian and Swedish
- Group boxes with up to 20 subscribers
- Notification call or email notification when message has been received complete with voice message attached
- Notification call when a message has been received on the internal or external telephone number, either immediately or daily at a preprogrammed time with direct retrieval
Suicom 2770ip
The Suicom 2770ip is the softphone solution OpenCom and Suicom 800. It offers all the features of the Suicom 6770 plus an integrated answering machine. All the calls can be recorded on to hard disk.