Retaining a clear overview and connect incoming calls in the shortest possible time is a priority in Call Centres, as are small companies where several duties are carried out as well as call handling. Hence it is even more important that the switchboard functions are designed to be simple while at the same time being clearly presented and efficient. The Suicom 5380 Operator offers full functionality for the professional handling of calls in small and medium-sized companies.

Terminal becomes Operator

Every Suicom 5380 terminal already includes a 5380 Operator: Adding a display extension module and programming the appropriate configuration on the IntelliGate system is all that is required, and the new attendant switchboard is ready to go. All the convenience functions of the 5380 terminal are available with the familiar clear menu guidance.

All information at a glance

All incoming calls are clearly displayed in detail on the large extension display module. As soon as the call is accepted, all details about the caller are available on the large telephone display. Now all the important functions can be called up directly using the intelligent Fox key.

Retain a clear overview

If team keys are allocated on the extension display module, the LEDs integrated in the keys indicate whether the specific employee is currently busy or free, or whether he/she has an incoming call. External calls are indicated by a red LED and internal calls by a green LED.

Small aid, large effect

The Suicom 5380 Operator is especially adapted to meet the requirements of an attendant switchboard in small and medium-sized companies. At the same time it was very important to ensure that the call management could be arranged as individually as possible.

If the need arises (e.g. at a heavy call load), the call handling can be distributed to several employees. All operators can simultaneously access the calls, accept them and connect them.

Where several companies work in the same premises, they can share a common attendant switchboard. Incoming calls are displayed in such a way that the attendant can answer them with the specific company name.